Shipping and Delivery

At Modern Jewellery Mart (MJM Digigold), we are committed to ensuring that your gold and silver purchases reach you safely, securely, and on time. This Shipping and Delivery Policy outlines the process and guidelines for receiving your orders on our platform.

1. Shipping Methods and Partners

We use professional third-party logistics providers to ensure the secure delivery of physical gold and silver orders. Depending on the order type and location, we offer the following shipping options:

• Standard Delivery

• Express Delivery

  (if available, at an additional cost)

We partner with well-established courier companies to ensure safe shipment. All orders are tracked, and tracking information will be provided as soon as your order has been dispatched.

2. Delivery Addresses

We currently deliver to major cities in India and select international destinations. Please ensure that your shipping address falls within our service areas before placing an order.

For international shipping, please check our website or contact our customer service team for details on the countries we serve.

3. Processing and Dispatch Time

• Digital Gold & Silver Orders:

  Since digital transactions occur online, they are completed instantly once payment is received. There is no physical delivery for digital gold or silver, as they remain securely stored in your account.

• Physical Gold & Silver Orders:

  Orders are processed and dispatched within 3-5 business days after payment confirmation, subject to product availability and destination.

• Peak Periods:

  Processing times may be slightly longer during holidays or high-demand periods.

4. Shipping Charges

• Domestic Orders:

  Standard shipping charges apply, but additional costs may vary based on location, delivery method, and order size.

• International Orders:

  Shipping charges will be calculated at checkout. Customers are informed of these charges before finalizing their purchase.

• Customs & Duties:

  Any customs duties, taxes, or import fees for international deliveries are the customer's responsibility and will be charged upon arrival in the destination country.

5. Delivery Timeframe

• Domestic Deliveries:

  Typically, deliveries take 5-7 business days. Remote locations may require additional time.

• International Deliveries:

  Delivery times range from 7-15 business days, depending on the destination and customs clearance processes.

• You will receive an email with tracking details once your order has been shipped.

6. Tracking Your Order

Once dispatched, you will receive a tracking number via email along with a link to track your shipment.

If you encounter any delivery issues, such as delays or missing packages, please contact our customer support team for assistance.

7. Delivery to Incorrect Address

Customers are responsible for providing accurate shipping details. Modern Jewellery Mart (MJM Digigold) is not liable for delayed or failed deliveries due to incorrect addresses. If an address correction is needed, contact our support team immediately.

8. Unsuccessful Delivery Attempts

If the courier cannot deliver your package due to an incorrect address or your absence, a second attempt will be made. If delivery fails after two attempts, the package will be returned to us. In such cases, reshipping fees may apply.

9. Damaged or Defective Goods

If your order arrives damaged or defective, notify us immediately at sales@mjmdigigold.com or call +91 - 97505 03007. Please provide photographic evidence of the damage along with your order details. We will assess the issue and arrange for a replacement or refund where applicable.

10. Lost or Stolen Packages

We take every precaution to ensure safe delivery. However, once an order is marked as "Delivered" to the correct address, Modern Jewellery Mart (MJM Digigold) is not responsible for lost or stolen packages. If you believe your package has been lost or stolen, please contact the courier service directly with your tracking number.

11. Returns and Exchanges

For information on returning or exchanging physical gold or silver, please refer to our Return and Exchange PolicyHstr.

Contact Us

For any shipping or delivery inquiries, please reach out to our customer support team:

• Email:sales@mjmdigigold.com
• Phone: +91 - 97505 03007
• Customer Support Hours: Monday to Friday, 9:00 AM – 6:00 PM IST

By purchasing from Modern Jewellery Mart (MJM Digigold), you agree to this Shipping and Delivery Policy. Our goal is to provide a seamless and secure shopping experience, and we are always available to assist you with any concerns.